A practical guide for managers about leading your organization in emergecies and crisis situations. In crisis situations we are confronted with time pressure and emotional stress, confusing and incomplete information and the need to make decisions, often without a safety net. Knowing how difficult this is I hope this book supports you in preparing for these situations and helps you becoming a better crisis manager. In crisis situations we are confronted with time pressure and emotional stress, confusing and incomplete information and the need to make decisions, often without a safety net. Knowing how difficult this is I hope this book supports you in preparing for these situations and helps you becoming a better crisis manager. Introduction
1. Planning for an emergency or crisis
2. Organizational preparedness
3. The emergency- or crisis organization
4. Plans in effect
5. The crisis room
6. Crisis management teams in action
7. Working in a (crisis) team
8. Task groups and support teams
9. Communication and information
10. Media communication
11. Taking care of people
12. Business in a crisis
13. Agencies, inspectors, investigators
14. The end of the crisis
15. Competent for crisis
16. Learning from reality
17. Appendices
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