principles and practices for service integration and management
Description
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
* ITSM professionals working in integrated multi-sourced environments;
* Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
* Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;
* Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
I have a question about the book:
'SIAM: - Armes, Dave, Engelhart, Niklas, McKenzie, Peter, Wiggers, Peter'.
Fill in the form below.
We will respond as fast as possible.
We value your privacy
We use cookies to measure traffic, improve Boekstra and let Google tailor ads to your interests. You can keep using the site either way — even if you decline. More info
