Principles of Automotive Parts Management, Second Edition
Description
In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques.
Understanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including:
¿ Business acumen: Develop the financial and operational skills needed to succeed.
¿ Inventory management: Optimize stock levels and reduce costs.
¿ Team leadership: Build and motivate a high-performing team.
¿ Customer service: Deliver exceptional service to enhance customer satisfaction.
Featuring a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance.
With clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.
I have a question about the book:
'By the Numbers - Naples, Gary J.'.
Fill in the form below.
We will respond as fast as possible.
We value your privacy
We use cookies to measure traffic, improve Boekstra and let Google tailor ads to your interests. You can keep using the site either way — even if you decline. More info
