Chocolates on the Pillow Aren't Enough

Reinventing The Customer Experience

Description

Today, leaders of all stripes--whether they're in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customer's experience can, and often does, influence their decision.
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Writer
Tisch, Jonathan M.
Title
Chocolates on the Pillow Aren't Enough
Publisher
John Wiley & Sons Inc
Year
2009
Language
English
Pages
272
Weight
318 gr
EAN
9780470404638
Dimensions
222 x 152 x 13 mm
Binding format
Paperback

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Categories

Boekstra