Name: Moments of Truth - Carlzon, Jan
Price: 22.8 EUR
Author: Carlzon, Jan
ISBN: 9780060915803

Moments of Truth

Carlzon, Jan

Description

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

In the shopping cart 16 working days Wishlist Ask a question

Free shipping from
€ 19,95 within The Netherlands

Writer: Carlzon, Jan
Title: Moments of Truth
Publisher: HarperCollins Publishers Inc

Year: 2001
Language: English
Pages: 160
Weight: 120 gr

EAN: 9780060915803
Dimensions: 205 x 135 x 13 mm
Binding format: Paperback

You will always receive the last edition from us!

Moments of Truth

Carlzon, Jan

Description

Categories

Ask a question