Boekstra - Smith, Deborah - Implementing metrics for IT service management

Implementing metrics for IT service management

a measurement framework that helps align TI with the business objectives and create value through continual improvements

Smith, Deborah - Implementing metrics for IT service management

Smith, Deborah - Implementing metrics for IT service management

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Writer: Smith, Deborah
Title: Implementing metrics for IT service management
Publisher: Van Haren Publishing

Year: 2008
Language: English
Pages: 190
Weight: 453 gr

EAN: 9789087531140
Dimensions: 240 x 170 x 13 mm
Binding format: Paperback / softback

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