Thrill your customers and transform your cost base with the new gold standard for business management
Description
Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs.
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‘Implementing ISO 9001:2015 - Gillett, Jan, Simpson, Paul, Clarke, Susannah’.
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