Service Encounters in Tourism, Events and Hospitality
Staff Perspectives
Description
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
I have a question about the book:
‘Service Encounters in Tourism, Events and Hospitality - Firth, Miriam’.
Fill in the form below.
We will respond as fast as possible.
