Research shows that most lawyers think they know what their clients want – but their clients don’t always agree. How can lawyers and their firms truly understand the client perspective? How can they know what their clients are really asking for? What do lawyers need to know in order to get – and stay – hired?
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‘What Clients Want from Law Firms - White, Ian, Gubbay, Adrienne, Zabka, Terezka, Rason, Claire’.
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