Listening is a critical skill for leaders and managers alike, but it's not as easy as it sounds. We often get distracted by what we want to say, rather than focusing on what someone else wants us to hear. But by listening well, you can engage employees, promote the discovery of ideas, and clarify your own thinking.
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‘Mindful Listening (HBR Emotional Intelligence Series) - Harvard Business Review, Zenger, Jack, Hougaard, Rasmus, Carter, Jacqueline’.
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