The Seven Principles to Discover Innovative Opportunities
Description
A book that expounds the six principles of Service Science, including the all-important principle of value co-creation (between the producer and the customer, the employee and the hierarchy). It describes the tools for application of the principles, from modular business architecture to the global, mobile and social business tools.
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‘Applying Service Science in Business - Hastings, Hunter, Saperstein, Jeff’.
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