Be Our Guest (10th Anniversary Updated Edition)

Perfecting the Art of Customer Service

Description

Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years. 224 pp.
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Writer
Kinni, Ted
Title
Be Our Guest (10th Anniversary Updated Edition)
Publisher
Disney Book Publishing Inc.
Year
2011
Language
English
Pages
224
Weight
445 gr
EAN
9781423145844
Dimensions
229 x 152 x 19 mm
Binding format
Hardback

You will always receive the last edition from us!


Categories

Boekstra