The Nordstrom Way to Customer Experience Excellence
Creating a Values-Driven Service Culture
Description
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
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‘The Nordstrom Way to Customer Experience Excellence - Spector, Robert (Seattle, Reeves, breAnne O.’.
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