Service Management and Marketing

Managing the Service Profit Logic

Description

* This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function is spread throughout the organization and executing marketing has become a responsibility for practically everyone.
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Paperback / softback
 
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Writer
Gronroos, Christian (Swedish School of Economics
Title
Service Management and Marketing
Publisher
John Wiley & Sons Inc
Year
2015
Language
English
Pages
544
Weight
1073 gr
EAN
9781118921449
Dimensions
235 x 187 x 42 mm
Binding format
Paperback / softback

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Categories

Boekstra