An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone
Description
Homelessness is a perennial topic of concern at libraries. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this group. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials.
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‘The Librarian's Guide to Homelessness - Dowd, Ryan J.’.
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