Delivering Knock Your Socks Off Service

20th Anniversary Edition

Description

Businesses are struggling to win customer loyalty in an increasingly competitive and consumer-driven market. Learn how to stand out from the pack by delivering the kind of customer service that will leave even "customers from hell" with a positive impression.
Free shipping from
€ 19,95 within The Netherlands
Writer
Performance Research Associates
Title
Delivering Knock Your Socks Off Service
Publisher
HarperCollins Focus
Year
2011
Language
English
Pages
224
Weight
363 gr
EAN
9780814417553
Dimensions
229 x 152 x 19 mm
Binding format
Paperback

You will always receive the last edition from us!


Categories

Boekstra