Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

How to Build Superior Patient Experience the Cleveland Clinic Way

Description

Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.
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Writer
Merlino, James
Title
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Publisher
McGraw-Hill Education - Europe
Year
2014
Language
English
Pages
288
Weight
508 gr
EAN
9780071833257
Dimensions
236 x 162 x 26 mm
Binding format
Hardback

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Boekstra