Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al - Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Description

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

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Writer: Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al
Title: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Publisher: McGraw-Hill Education - Europe

Year: 2013
Language: English
Pages: 304
Weight: 566 gr

EAN: 9780071830607
Dimensions: 234 x 162 x 24 mm
Binding format: Gebonden

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

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